Precision Express Manufacturing Achieves ISO 9001 Certification with Assistance from Bristol Grant Program and CONNSTEP
Precision Express Manufacturing (PEM) is a CNC Swiss manufacturer located in Bristol, Connecticut. Family-owned by Bena Agastra and her husband Al Bebri, and operated for over a decade, PEM strives to continuously expand and modernize their equipment and facility.
The PEM mission is to provide customers with high quality precision parts and express, on-time delivery. They produce custom components for a variety of industries including aerospace, medical, and automotive following procedures that ensure cost efficiencies for their customers.
Retaining customers and growing sales are often top of mind for any business owner. Agastra and Bebri of PEM are no different. After emigrating from Albania to the U.S. in the late 1990s, the former teachers worked at minimum wage jobs before they landed machine shop jobs where they leveraged their background knowledge and skills to operate and run their business.
Around 2010 Bebri took a new job after the machine shop where he was working closed. At the same time, they decided to borrow money to buy a CNC machine, renting space for it and running it at night after their daytime jobs. Sales soon began to grow. Bebri and Agastra left their day jobs and bought two additional CNC machines, and moved the business to two industrial condos in Bristol.
They soon outgrew their condo space and purchased an empty factory building on Dolphin Road in Bristol. After completely remodeling the space with capabilities and capacity to produce more, they tuned their focus to continuing to grow the business. However, to acquire more customers, they knew that PEM would have to become certified to the ISO 9001 standard, a key requirement for many potential new customers and increasingly, existing ones as well.
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