Quality Essentials Program (QEP) Spring 2024

Quality Essentials Program (QEP) Spring 2024

Quality Essentials Program (QEP) Spring 2024

04/11/2024 - 05/09/2024
9:00 am - 3:00 pm


Courtyard Cromwell, 4 Sebethe Dr, Cromwell, CT 06416

Program Description

CONNSTEP’s Quality Essentials Program is being offered to address the growing need to enhance the knowledge of quality principles among skilled manufacturing workers.

This overarching quality program takes place on five consecutive Thursdays from 9 am – 3 pm. Registration fees include all course materials, breakfast, and lunch for each classroom session.

Intended audience

All manufacturing personnel including new or existing quality technicians who, as part of their jobs, maintain company quality standards by approving incoming materials, in-process production, and finished products.

Schedule & Topics

Session 1 – 4/11/2024 – Quality Management Systems & Basic Audit Principles

Learn the basics of Quality Management Systems including ISO9001:2015 and AS9100 Rev D and audit principles used when conducting audits of quality systems adhering to these standards.

In this class, you will learn the critical elements of the ISO9001:2015 and AS9100 Rev D standards. In addition, basics of auditing will be covered to make you aware of what to expect when you participate in an audit. This course will only provide a basic understanding of the content of the standards and auditing and will not be adequate to be considered a competent Internal Auditor of any standard.


  • Define what a Quality Measurement System standard is
  • Learn the history of each standard
  • Review the core elements of each standard
  • Define audit terms
  • Conducting an audit
  • Writing non-conformances


Session 2 – 4/18/2024 – Workplace Skills

Learn the core professional skills relevant to working in a manufacturing environment, including effective communication and conflict management. These skills apply to Quality as it plays a key role in manufacturing, implemented at multiple levels in multiple departments within an organization.

In this workshop, you’ll learn about the key quality workplace skills including effective communication, working in teams, dealing with and resolving conflict, and working safely. You will also assess your own workplace skills and identify areas in which you can improve.


  • Identify skills, qualities, and characteristics to successfully address quality issues
  • List methods for communicating effectively
  • List best practices for giving a presentation
  • Explain best practices for working with others
  • Assess your own personality and explore how it affects your workplace preferences
  • Identify the types of diversity commonly encountered in the workplace and describe techniques for working in this environment
  • Describe techniques for dealing with conflict in the workplace
  • Explain, in general terms, how to stay safe at work

Session 3 – 4/25/2024 – Print Reading & Measurement for Manufacturing


Learn information and skills needed to interpret prints commonly encountered in manufacturing quality control environments.

This workshop provides an introduction to reading and interpreting engineering prints and technical drawings used for manufacturing. You will practice what you have learned through multiple realistic hands-on activities.


  • Describe the basic structure and elements of a manufacturing print
  • Describe and identify the types of lines used on prints and their purpose
  • Describe and recognize the views typically included on prints
  • Explain how dimensions are indicated on prints
  • Explain the purpose and contents of assembly drawings
  • Recognize and identify symbols included on drawings, including screw threads, holes, and surface finishes

Topics covered:

  • Why we communicate with drawings in manufacturing
  • Lines used on prints
  • Print sizes
  • Title block, including scale, tolerances, and revisions
  • Views and visualization
  • Section views and their types
  • Dimensioning, including placement, angular and circular, and dual dimensioning
  • Assembly drawings, including application blocks
  • Screw thread representations, including form and class
  • Machining specifications, including holes, edges, necks, and undercuts
  • Surface texture symbols and specifications


Learn information and skills needed to perform measurements in manufacturing quality control environments using tools such as micrometers and gauge blocks. Taking measurements is a key quality personnel task in manufacturing.

In this workshop, you’ll learn why measurements are important in manufacturing and how to properly use rulers, calipers, micrometers, gauge blocks, and other measurement instruments to take linear and angular measurements.


  • Explain why measurements are performed in manufacturing
  • Describe the two measurement systems in use today
  • Explain the difference between a dimension and a tolerance
  • Demonstrate how to use a ruler, calipers, and micrometer to measure
  • Explain the purpose of gauge blocks
  • Explain the purpose and types of go/no-go gauges
  • Explain the purpose of a gauge R&R study
  • Explain the purpose of validation and calibration of measurement tools
  • Explain the purpose and functionality of other common measurement tools used in manufacturing, including dial indicators, height gauges, scales, and coordinate measurement machines

Session 4 – 5/2/2024 – Problem Solving Using PDCA, A3, RCA

Discover Plan-Do-Check-Act (PDCA), A3, and root cause analysis (RCA) to effectively solve problems in the workplace.

In this workshop, participants will learn about the Plan, Do, Check, Act problem-solving method. In addition, participants will learn about problem-solving tools and activities, including A3, root cause analysis, process mapping, cause and effect diagrams, error proofing, and others. Using a variety of real-world scenarios and hands-on activities, participants will practice implementing problem-solving methods and tools.


  • Define “problem” and identify problem-solving skills
  • Identify barriers to problem-solving
  • List the benefits of using a structured problem-solving method
  • Describe the goals of each Plan-Do-Check-Act (PDCA) step and activities that take place during each step
  • Define “root cause” and distinguish between root causes and symptoms
  • Document PDCA activities on an A3 template.

Session 5 – 5/9/2024 – Mistake Proofing

In this class, participants will learn how to improve their quality control by using tools and techniques that eliminate defects at the source. The course covers different mistake proofing approaches, fixture design, and examples of real-life error proof solutions.


  • Identify various mistake proofing solutions
  • Learn the different design elements needed for a fixture
  • Understand how to integrate mistake-proofing into your Quality Control plan


Regular registration fee: $4,065 for single registration, with a $300 discount for multiple participants from the same organization. Payment in full at the time of registration.

Registration fees include all course materials, breakfast, and lunch for each classroom session.

Registration is transferable; substitutions may be made up to 48 hours prior to the start of the course.

Registration Process:

Registration Closes: March 27th

Please Read– To register for this training session, please complete and submit the form below. Upon successful submission, the Invoice Contact will receive a direct invoice from CONNSTEP. Please note that registration is not considered confirmed until payment for the invoice has been received.

Once payment has been processed, registrants will receive a confirmation email for the training session.

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