Lean Training Streamlines Operations for Home Bathroom Remodeling Manufacturer

Blue rectangular logo with white stylized

“Working with CONNSTEP has been instrumental with starting the conversation around lean with our entire team and getting everyone on board with maximizing efficiencies and constant improvement. It's forced us to look at all aspects of the business from accounting, production, customer service, and more to find the best possible way to provide the most for our customers as efficiently as possible. We were able to reimagine our space and avoid a $1 million addition to our facility by working with what we already have and cleaning up wasted areas and wasteful procedures."

—Derek Hill Sales Manager, Syn-Mar Products, Inc.


Syn-Mar Products, Inc. is a family-owned and operated business based in Ellington, Connecticut. Syn-Mar specializes in manufacturing high-end, grout-free bathroom shower systems as well as one-piece vanity tops, which are sold through a distributor network. Syn-Mar has been marketing its products throughout New England for nearly five decades and has recently expanded its sales territory to include New York and New Jersey.



The Hill family founded the company in 1977. The current owner, Tim Hill, assumed ownership of the company from his parents in the mid-1990s and his son, Derek, is the company’s Sales Manager. Syn-Mar’s workforce consists of 22 employees working out of its 15,000-square-foot facility.

  • Challenge

    Facing the potential of spending between $500,000 and $1 million to add onto their existing facility, Syn-Mar’s leadership sought alternative options to grow their business while avoiding the prohibitive cost of building an addition.


    They recognized the need to minimize waste on the shop floor and improve their material and information flow to enhance productivity.


    Understanding that continuous improvement can lead to a dramatic change in operational effectiveness, Syn-Mar’s leadership reached out to CONNSTEP, the Connecticut Manufacturing Extension Partnership center, to help achieve greater success for their company.

  • Solution

    Leveraging CONNSTEP’s industry experience and subject matter expertise, Business Development Advisor, Paul Aiello, recommended Syn-Mar’s management provide their employees with Lean Principles and Practices awareness training.


    Delivery Consultant, Matin Karbassioon, CONNSTEP’s Continuous Improvement Champion Certification Program leader, facilitated the full-day training program to help Syn-Mar achieve its goals of future growth potential, cost reduction throughout the organization, and improvement of operational effectiveness.


    To maximize the benefits of Lean 101, Syn-Mar’s workforce was trained on a wide range of topics, including Definition of Lean, Evolution of Manufacturing, Traditional vs. Lean Manufacturing, Lean Terminology & Techniques, Application of Lean Tools, Teamwork, and Impact of Lean Manufacturing.

  • Result

    In addition to serving as a team-building exercise, the Lean Principles and Practices interactive workshop focused on office and factory processes where trainees applied Lean techniques such as standardized work, visual management, batch-size reduction, and pull systems to improve the performance of a simulated manufacturing operation.


    Syn-Mar’s workforce adopted the 5S methodology to reorganize their shop floor, eliminating clutter, improving cleanliness, and enhancing safety. This transformation minimized waste and improved productivity.


    Syn-Mar streamlined their workflow, reimagined their workspace, and re-configured existing machinery to eliminate the need for a costly facility expansion and the purchase of new product molds.

Blue circle with white rising graph, orange border.

Project Impact

$500,000 Cost Savings

$5,000 New Investments

$5,000 Increased Investments

Inside Connecticut Manufacturing: Innovation, Talent and the Future of Industry
By Amanda Beaulieu • October 30, 2026
The 2026 Manufacturing Tour showcased the companies, technologies and workforce development programs strengthening Connecticut manufacturing—and the partnerships helping the industry innovate, adapt and grow.
CONNSTEP Cybersecurity Consultant Anna Mumford Wins Women of Innovation Award
By Amanda Beaulieu • October 28, 2026
“I’m incredibly honored to receive this award,” said Mumford. “Thank you to the CT Tech Council for recognizing the importance of cybersecurity in strengthening our business community.”
Mature Quality System Supports Aerospace Manufacturer’s Next Chapter
By Amanda Beaulieu • October 23, 2026
CONNSTEP evaluated Novel Aero’s processes, identified opportunities for improvement, and provided guidance grounded in expertise with the AS9100D standard.
Cybersecurity: A Manufacturing Must
By Amanda Beaulieu • October 2, 2026
From protecting operations to meeting contract requirements, cybersecurity has become essential to manufacturing resilience.
“People are getting really engaged,” CONNSTEP president and CEO Beatriz Gutierrez said on WTNH News
September 14, 2026
“People are getting really engaged,” CONNSTEP president and CEO Beatriz Gutierrez said of the Coolest Thing Made in Connecticut on WTNH News 8’s CTBuzz.
August 6, 2026
Eljen Corporation is a Windsor, Connecticut-based manufacturer and global leader in innovative onsite wastewater treatment solutions. Founded in 1970 and operating from a 66,000-square-foot manufacturing facility, Eljen is best known for pioneering its Geotextile Sand Filter (GSF) technology. The company develops sustainable products that protect public health and the environment through reliable wastewater treatment solutions for residential and commercial applications. Behind Eljen's innovation is a culture deeply rooted in military service. Led by a team of military veterans, the company emphasizes leadership, integrity, and service—values that extend throughout its 60-person workforce and its customer relationships. Eljen's commitment to recruiting, employing, and supporting veterans has earned national recognition through the U.S. Department of Labor's HIRE Vets Medallion Program.  Beyond product innovation, Eljen is committed to educating and supporting the thousands of installers around the world who use its systems. Through technical expertise and a commitment to customer support, the company helps ensure its products are installed correctly and perform as intended.