Lean Training Streamlines Operations for Home Bathroom Remodeling Manufacturer

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“Working with CONNSTEP has been instrumental with starting the conversation around lean with our entire team and getting everyone on board with maximizing efficiencies and constant improvement. It's forced us to look at all aspects of the business from accounting, production, customer service, and more to find the best possible way to provide the most for our customers as efficiently as possible. We were able to reimagine our space and avoid a $1 million addition to our facility by working with what we already have and cleaning up wasted areas and wasteful procedures."

—Derek Hill Sales Manager, Syn-Mar Products, Inc.


Syn-Mar Products, Inc. is a family-owned and operated business based in Ellington, Connecticut. Syn-Mar specializes in manufacturing high-end, grout-free bathroom shower systems as well as one-piece vanity tops, which are sold through a distributor network. Syn-Mar has been marketing its products throughout New England for nearly five decades and has recently expanded its sales territory to include New York and New Jersey.



The Hill family founded the company in 1977. The current owner, Tim Hill, assumed ownership of the company from his parents in the mid-1990s and his son, Derek, is the company’s Sales Manager. Syn-Mar’s workforce consists of 22 employees working out of its 15,000-square-foot facility.

  • Challenge

    Facing the potential of spending between $500,000 and $1 million to add onto their existing facility, Syn-Mar’s leadership sought alternative options to grow their business while avoiding the prohibitive cost of building an addition.


    They recognized the need to minimize waste on the shop floor and improve their material and information flow to enhance productivity.


    Understanding that continuous improvement can lead to a dramatic change in operational effectiveness, Syn-Mar’s leadership reached out to CONNSTEP, the Connecticut Manufacturing Extension Partnership center, to help achieve greater success for their company.

  • Solution

    Leveraging CONNSTEP’s industry experience and subject matter expertise, Business Development Advisor, Paul Aiello, recommended Syn-Mar’s management provide their employees with Lean Principles and Practices awareness training.


    Delivery Consultant, Matin Karbassioon, CONNSTEP’s Continuous Improvement Champion Certification Program leader, facilitated the full-day training program to help Syn-Mar achieve its goals of future growth potential, cost reduction throughout the organization, and improvement of operational effectiveness.


    To maximize the benefits of Lean 101, Syn-Mar’s workforce was trained on a wide range of topics, including Definition of Lean, Evolution of Manufacturing, Traditional vs. Lean Manufacturing, Lean Terminology & Techniques, Application of Lean Tools, Teamwork, and Impact of Lean Manufacturing.

  • Result

    In addition to serving as a team-building exercise, the Lean Principles and Practices interactive workshop focused on office and factory processes where trainees applied Lean techniques such as standardized work, visual management, batch-size reduction, and pull systems to improve the performance of a simulated manufacturing operation.


    Syn-Mar’s workforce adopted the 5S methodology to reorganize their shop floor, eliminating clutter, improving cleanliness, and enhancing safety. This transformation minimized waste and improved productivity.


    Syn-Mar streamlined their workflow, reimagined their workspace, and re-configured existing machinery to eliminate the need for a costly facility expansion and the purchase of new product molds.

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Project Impact

$500,000 Cost Savings

$5,000 New Investments

$5,000 Increased Investments

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By Amanda Beaulieu June 29, 2026
Connecticut is one of several states partnering with a new nonprofit organization to help workers thrive in an AI world and support job growth in the new tech economy. On Monday, Governor Ned Lamont announced that Connecticut is joining Arkansas, Maryland, and Utah in partnership with RAISE US , an organization bringing together states, employers, workers, and educators to build a workforce infrastructure that supports and trains workers to succeed in a future shaped by AI and emerging technologies. “We need to ensure that Connecticut workers and Connecticut jobs benefit from these breakthroughs and do not get left behind,” said Lamont . In May, Lamont signed legislation to help prepare Connecticut’s workforce with the developing technical skills related to AI by establishing new training programs. “Through this partnership with RAISE US, we are committing to take practical next steps to ensure our state has the policies, coalitions, and resources in place to help workers gain new skills, support families through periods of change, and connect people to growing careers,” said Lamont. RAISE US was co-founded by former U.S. Secretary of Commerce and former Governor of Rhode Island, Gina Raimondo, and former Indiana Governor, Eric Holcomb, the co-chair of the organization’s board of directors. According to a press release from Lamont’s office, RAISE US recognizes that emerging technologies are reshaping the economy and require a collaborative approach that brings together state partners, employers, education and training providers, and innovative public policy. “America has a technology strategy for leading the global AI competition. It does not yet have a people strategy—and we cannot lead without one,” Raimondo said. “If we build the best AI systems in the world and leave millions of Americans behind, we won’t have won anything.” Raimondo acknowledged that while AI will create new jobs and industries, it could also bring significant workforce disruption. The RAISE US website cites projections that AI will create a net 78 million new jobs worldwide by 2030, and that workers with AI skills earn, on average, 68% more than workers without those skills. “We shouldn’t fearmonger, but we can’t pretend our training and worker support systems are ready, either. It’s time for innovative and practical solutions,” said Raimondo. “RAISE US gives state leaders a playbook that connects more Americans with the skills and careers needed in the years ahead,” said Holcomb. He emphasized that workforce development is an “all hands-on-deck moment”, not an issue divided along political lines. “I learned this work gets done at the state level, in partnership with employers—not by mandates from Washington,” said Holcomb. The press release states that RAISE US is partnering with leading global technology companies and labor groups, and is building a set of partnerships to support its research, policy, and employer-engagement work with numerous research and consulting groups. “We’ve assembled the country's leading companies, best economists, and philanthropy at a scale rarely seen—all to advance new ideas and incentives, pilot them with governors and business, and scale what works,” said Raimondo. "I want the workforce of Connecticut to look at the years ahead and see opportunity, not uncertainty,” said Lamont.  For Connecticut manufacturers, the initiative could help strengthen the pipeline of workers with AI and advanced technology skills as companies continue adopting automation and digital manufacturing tools.
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