Building from Within: Forum Plastics’ Investment in Supervisory Training

Logo for Forum Contract Manufacturing; blue text and a graphic of a blue letter

“Since completing the training, we have observed a significant improvement in team dynamics and productivity. The supervisors are now better equipped to handle challenges, motivate their teams, and drive positive outcomes. This has led to a more cohesive and motivated workforce, benefiting our company's growth and success. We highly recommend CONNSTEP's Supervisor Bootcamp Training program to any organization looking to invest in their leadership team. The benefits are tangible and have made an impact on our company."

—Lisa Leonard, Human Resources Manager, Forum Plastics


Forum Plastics LLC dba Forum Contract Manufacturing was founded in 1992 as GM Tool & Forum Molding Inc. Headquartered in Waterbury, Connecticut, Forum is a full-service global contract manufacturer specializing in injection molding. Their services have expanded over the years to include laser marking, cleanroom manufacturing, automated assembly, and prototyping.



Forum produces medical injection molding and micro molding solutions for the medical device and life science industries and provides commercial-grade molding solutions for complex industrial applications. Additionally, they combine their in-house tooling with engineering and project management expertise to develop components for mission-critical military applications.


Dedicated to supporting customer projects with the highest levels of quality, consistency, and efficiency, Forum is certified in ISO 14385:2016, the Quality Management System (QMS) standard for the design, production, and manufacture of medical devices and ISO 14001:2015, the QMS standard for environmental management systems. They have received ISO Class 7 Certification for Clean Room Assembly, are registered with the U.S. Food and Drug Administration, and are International Traffic in Arms Regulations (ITAR) compliant, allowing them to support military, aerospace, and defense customers.


Forum’s commitment to client support, delivered seamlessly from project initiation to completion by all 160 employees, whom they consider “partners in innovation,” sets the company apart in the industry.

  • Challenge

    Appreciating the importance of cultivating and retaining a skilled workforce, Forum Plastics strategically invests in its internal talent by broadening their knowledge base and further developing their skills.


    They understand the pivotal role of effective managers in driving organizational value and significantly boosting team performance.


    Recognizing the future potential of a newly promoted manager in their Engineering Department, who worked at the company for six years, and a newly appointed supervisor in the Tooling Department, a ten-year Forum veteran, the company took proactive steps.


    Forum’s leadership made the business decision to seek out training for their newly promoted leaders to gain a deeper understanding of their supervisory roles and enhance their problem-solving and managerial skills.

  • Solution

    Reputation for results and industry knowledge drew Forum Plastics to work with CONNSTEP. Company leadership chose to enroll their new manager and supervisor in CONNSTEP’s Winter 2024 Supervisor Bootcamp.


    This workshop series aims to develop better leaders by providing participants with essential knowledge and skills for effective people leadership and management through a series of half-day classroom sessions exploring various aspects of supervision, from leadership and communication to delegation and conflict resolution.


    A combination of presentations, interactive activities, and best practices provides Supervisor Bootcamp participants with practical tools and strategies to manage their teams effectively and achieve their goals.

  • Result

    Forum’s Human Resources Manager described the participants’ Supervisor Bootcamp experience as “transformative,” noting that their new leaders gained a deeper understanding of their roles and a renewed sense of confidence.


    The comprehensive curriculum, both theoretical and practical, helped the participants navigate problem-solving techniques and cultivate more effective teams. They learned time management skills, Lean awareness, and how best to coach and motivate employees for improved performance.


    Forum’s new manager and supervisor returned to their teams demonstrating improved communication skills, including active listening and effective feedback exchange, which fostered healthier working relationships.


    Utilizing real-life examples, they learned conflict resolution strategies, allowing them to create more cohesive and productive work environments.


    A particularly valuable exercise focused on their supervisory styles: through a series of tools and assessments, each participant gained awareness of their management styles, identified their strengths and development needs, and learned how to use different styles and techniques to motivate top performance.


    Supervisor Bootcamp was invaluable in helping these two new leaders transition from peers to supervisors. Having fully embraced their training, they applied their newly acquired skills in their roles and have continued to develop professionally, resulting in stronger teams, departments, and improved operations for Forum.


    The beneficial results of this experience propelled Forum to enroll two more leaders in later Supervisor Bootcamp workshops, which produced similar positive outcomes.

Blue circle with white rising graph, orange border.

Project Impact

$3,900,000 Retained Sales

$10,000 Cost Savings

$10,000 Unnecessary Investments Avoided

1 Job Created

Logos of State of Connecticut Governor's office and RAISE US
By Amanda Beaulieu June 29, 2026
Connecticut is one of several states partnering with a new nonprofit organization to help workers thrive in an AI world and support job growth in the new tech economy. On Monday, Governor Ned Lamont announced that Connecticut is joining Arkansas, Maryland, and Utah in partnership with RAISE US , an organization bringing together states, employers, workers, and educators to build a workforce infrastructure that supports and trains workers to succeed in a future shaped by AI and emerging technologies. “We need to ensure that Connecticut workers and Connecticut jobs benefit from these breakthroughs and do not get left behind,” said Lamont . In May, Lamont signed legislation to help prepare Connecticut’s workforce with the developing technical skills related to AI by establishing new training programs. “Through this partnership with RAISE US, we are committing to take practical next steps to ensure our state has the policies, coalitions, and resources in place to help workers gain new skills, support families through periods of change, and connect people to growing careers,” said Lamont. RAISE US was co-founded by former U.S. Secretary of Commerce and former Governor of Rhode Island, Gina Raimondo, and former Indiana Governor, Eric Holcomb, the co-chair of the organization’s board of directors. According to a press release from Lamont’s office, RAISE US recognizes that emerging technologies are reshaping the economy and require a collaborative approach that brings together state partners, employers, education and training providers, and innovative public policy. “America has a technology strategy for leading the global AI competition. It does not yet have a people strategy—and we cannot lead without one,” Raimondo said. “If we build the best AI systems in the world and leave millions of Americans behind, we won’t have won anything.” Raimondo acknowledged that while AI will create new jobs and industries, it could also bring significant workforce disruption. The RAISE US website cites projections that AI will create a net 78 million new jobs worldwide by 2030, and that workers with AI skills earn, on average, 68% more than workers without those skills. “We shouldn’t fearmonger, but we can’t pretend our training and worker support systems are ready, either. It’s time for innovative and practical solutions,” said Raimondo. “RAISE US gives state leaders a playbook that connects more Americans with the skills and careers needed in the years ahead,” said Holcomb. He emphasized that workforce development is an “all hands-on-deck moment”, not an issue divided along political lines. “I learned this work gets done at the state level, in partnership with employers—not by mandates from Washington,” said Holcomb. The press release states that RAISE US is partnering with leading global technology companies and labor groups, and is building a set of partnerships to support its research, policy, and employer-engagement work with numerous research and consulting groups. “We’ve assembled the country's leading companies, best economists, and philanthropy at a scale rarely seen—all to advance new ideas and incentives, pilot them with governors and business, and scale what works,” said Raimondo. "I want the workforce of Connecticut to look at the years ahead and see opportunity, not uncertainty,” said Lamont.  For Connecticut manufacturers, the initiative could help strengthen the pipeline of workers with AI and advanced technology skills as companies continue adopting automation and digital manufacturing tools.
CONNSTEP celebrated its 25th anniversary with a gala at Hartford's historic Bushnell in Hartford, CT
June 16, 2026
Your input will directly shape the programs, resources, and events we deliver—ensuring they reflect what matters most to you and your business.
25 Years of CONNSTEP: Celebrating the People and Partnerships Powering Connecticut Manufacturing
By Amanda Beaulieu June 4, 2026
On March 25, 2026, CONNSTEP celebrated its 25th anniversary with a memorable gala at Hartford's historic Bushnell Performing Arts Center.
WHI Global Expands Aerobond Composites Manufacturing Operations in Enfield
May 14, 2026
WHI Global, a leading vertically integrated manufacturer serving the aerospace and defense industry, announced the opening of its Aerobond Composites manufacturing facility in Enfield.
Worker using a polishing wheel on a vanity top.
By Amanda Beaulieu May 5, 2026
Manufacturers across Connecticut are navigating a rapidly evolving landscape. Your voice and your needs matter. Take The Manufacturer’s Voice Survey today.
April 29, 2026
Phoenix Manufacturing, Inc., founded in 1989, is a privately held family-operated small business in Enfield, Connecticut, specializing in precision machining for the aerospace industry. What began as a two-person operation in a 2,000-square-foot building has grown into a company with over 100 employees operating out of a 114,000-square-foot, state-of-the-art manufacturing facility. As a contract manufacturer, Phoenix specializes in complex, tight-tolerance components, supported by more than 40 CNC machines and a multi-axis mill/turn line. The company provides end-to-end manufacturing solutions—from engineering consultation through full-scale production—serving commercial aviation, spaceflight, and defense markets for both domestic and global customers, including leading aerospace and defense OEMs. A defining element of Phoenix’s growth has been its strategic investment in advanced manufacturing technology, particularly palletized machining centers. Since 2017, the company has added 11 machining centers integrated with palletized systems, enabling unattended, automated production and significantly expanding machining capacity. This automation journey has positioned Phoenix to better meet increasing customer demand while maximizing machine utilization. Phoenix’s commitment to quality is central to its operations and customer relationships. Managing more than 600 active part numbers, the company strives for 0 parts per million (PPM) defects and 99% on-time delivery (OTD) for major OEM customers. Its quality management system is certified to ISO 9001 and AS9100 Rev D standards, and Phoenix also holds NADCAP certifications in Nonconventional Machining and Nondestructive Testing, reflecting a rigorous, inspection-driven approach to delivering consistent, high-quality results.  Guided by a mission to deliver high-quality, cost-effective products through advanced technology and an uncompromising commitment to quality, Phoenix continues to invest in innovation, automation, and the next generation of manufacturing leadership.