Structured Root Cause Analysis
Your customers want to know that errors and complaints are not just "logged in"... or the condition "fixed," but that every effort is made to ensure that the error won't occur again. Repeated errors are costly to fix - and can lead to the loss of a customer.
Led by Carmen Brickner of CLEARbrick, Inc., this full-day workshop will provide participants with a structured methodology to determine the root cause of an undesirable event or condition in order to prevent recurrence.
Structured Root Cause Analysis provides the concepts and methods of Root Cause Analysis (RCA) through a disciplined approach, allowing prevention options to be identified, modeled and analyzed. This step by step approach ensures adherence to standard work, enabling people to work effectively in multiple team settings.
Participants will learn:
Definition of Root Cause Analysis
Structured
Root Cause Analysis
problem definition
data collection
problem analysis
identification of solutions
implementation planning
standardization
presentation of results
Root
Cause Analysis methods
change analysis
barrier analysis
events and casual factors analysis
risk tree analysis
fault tree analysis
Managing
the RCA process
Root Cause Analysis and decision making
the role of Root Cause Analysis champions
corrective vs. preventive action
monitoring system effectiveness
This workshop is designed for anyone involved in determining the root cause of a problem. Participants should have a working knowledge of the basic quality tools including graphs, charts, histograms, check sheets and flowcharting/mapping.
Download Printable Flyer (.pdf)
Participants will receive a Structured Root Cause Analysis workshop with formats and samples.
Thursday, March 11, 2010
8:00 a.m. to 4:30 p.m.
MASC Center, Waterbury
$249.00 per person
Includes breakfast refreshments and lunch
Pre-registration is required. Register on-line or call 800.266.6672
