The Evolution of a Program

January 30, 2013

by Bill Caplan

I have been a lead facilitator and instructor for the CICC program for the last seven years and over that period of time, the program has grown and evolved due to direct input from those who have completed the program.

Although not a requirement, more and more attendees are coming to the program with a greater understanding of Lean thinking concepts. This pre-existing understanding puts them in a better position to start their required projects earlier and finish stronger.

The types of projects have also evolved in unison with the attendees themselves. Initially the program was attended by individuals wishing to make a difference in plant operations, but today we see that more than half of the improvement activities are focused on office and/or support functions.

To this day, I’m always amazed at the results that are reported out by the participants on certification day. Not only are they proud to be representing their organizations, but they’re also proud to have been part of the CICC program. As an instructor and a representative of the CONNSTEP organization, I am also pleased to know that I played a role in this educational experience.

Like we always ask the CICC graduates, what are some of the positive changes you have experienced as a result of your Lean activities?

CONNSTEP solved a huge problem for us and helped us bring our delivery rate to 100%. As a direct result of that, we have been awarded with an increase in business which, ultimately, will also benefit (our supplier) Har-Conn.”

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Chris DePentima

CEO, Pegasus Manufacturing Inc.

“The CONNSTEP team has been great to work with. In addition to being extremely flexible, they took the time to get to know us, our business, and our market which allowed them make the connection between our needs and goals with the continuous improvement and growth theories, principles, and knowledge they provide.”

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Frank Nevins

LogoSportswear.com

“We view the team at CONNSTEP as trusted advisors and enjoy an open relationship with them.  We use lean and continuous improvement to fully engage our staff, be responsive to our customers’ needs and remain competitive.”

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Bob Luther

CEO, Lex Products

“CONNSTEP has proved to be a tremendous resource for ESI. CONNSTEP has helped us to adapt to today’s marketplace and remain a quality minded, competitive global player. Our ISO/TS16949 implementation process was efficient and rewarding. I look forward to our future projects with CONNSTEP.”

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Ron Delfini

President, Engineering Specialties Inc.

“CONNSTEP worked with FuelCell Energy to educate and facilitate Lean initiatives and to help meet our needs to establish an overall production improvement plan. This plan has been utilized over a period of time as a ‘guiding light’ to spur numerous improvements that dramatically reduced our product cost.”

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Tom Lucas

Manager, Process Engineering, Fuel Cell Energy Inc.

“CONNSTEP is a valuable partner to Hologic, providing the expertise and ‘outside eyes’ everyone needs to keep their continuous improvement on track. We are now well-positioned on a dynamic growth path and look forward to a long-term relationship with CONNSTEP.”

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Greg Safarik

VP Manufacturing Operations, Hologic Inc.

“Our experience working with CONNSTEP has brought us benefits we never expected. It’s a great team to work with!”

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Bruce Wheeler

VP of Operations, Metal Finishing Technologies Inc.

“The goals of the team were to reduce manufacturing lead-time, reduce floor space utilized, and increase worker productivity. All the goals were met. CONNSTEP helped us to better compete.”

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Dan Rubbo

General Manager, Tornik LLC

“The Business Growth Program is working well for us. We enhanced our website following the meetings to improve our SEO and become more visible to search engines. The segment on negotiating …  promoted changes in our thinking and improved how we interact with customers. The mentoring between sessions was helpful in boosting our progress.”

Bill Lathrop

President, Colonial Spring Co.

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